CONFLICT MANAGEMENT FOR MANAGERS ONLINE COURSE OVERVIEW
Conflict is defined as any situation where two or more people have differing ideas, approaches, outcomes, or desires. A manager’s role is to help employees work through conflicts at their lowest levels, rather than allow them to escalate and impact the department’s effectiveness. This presentation provides conflict management solutions for managers of people.
CONFLICT MANAGEMENT FOR MANAGERS ONLINE COURSE TOPICS:
This online Conflict Management for Managers course covers the following topics:
- The costs of conflict and the benefits of conflict mediation and resolution.
- The process of conflict mediation.
- Core skills needed to be a conflict mediator.
CONFLICT MANAGEMENT FOR MANAGERS ONLINE COURSE DURATION:
Approximately 90 Minutes
CONFLICT MANAGEMENT FOR MANAGERS ONLINE ASSESSMENT:
Testing conducted throughout this online Conflict Management for Managers course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course two times if the pass mark is not achieved on the first attempt. Print materials for this course can be accessed online.
CONFLICT MANAGEMENT FOR MANAGERS ONLINE CERTIFICATE OF COMPLETION:
Upon successful completion of this online course, a certificate of completion will be available to download and print.