CONFLICT MANAGEMENT FOR EMPLOYEES ONLINE COURSE OVERVIEW
Conflict is a fact of everyone’s working life. Whenever there are two or more people involved in a project, or sharing the same workplace, conflict is a natural, normal occurrence. Unhealthy conflict focuses on attacking or undermining the person or people involved in the issue. If unhealthy conflict is allowed to exist unchecked in your company, the costs can be huge.
CONFLICT MANAGEMENT FOR EMPLOYEES ONLINE COURSE TOPICS:
This online Conflict Management for Employees course covers the following topics:
- What is conflict?
- The five modes for handling conflict.
- The best use of each mode.
- How to use eight skills for stepping up to conflict.
- How to negotiate successful conflict resolution.
CONFLICT MANAGEMENT FOR EMPLOYEES ONLINE COURSE DURATION:
Approximately 90 Minutes
CONFLICT MANAGEMENT FOR EMPLOYEES ONLINE ASSESSMENT:
Testing conducted throughout this online Conflict Management for Employees course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course two times if the pass mark is not achieved on the first attempt. Print materials for this course can be accessed online.
CONFLICT MANAGEMENT FOR EMPLOYEES ONLINE CERTIFICATE OF COMPLETION:
Upon successful completion of this online course, a certificate of completion will be available to download and print.