Improve your oral and written skills within the construction industry and learn negotiation techniques that are vital to success.
Management can develop the tools to help themselves:
- Identify a conflict and learn the stages
- Use assertiveness techniques to prove a point
- Learn the importance of communication
- Identify when to close negotiations
- Recognize the criteria that is essential for an effective negotiation
- Deal with difficult personalities more effectively
Online program only. Available in French and English
2 credits awarded by the CCA – Canadian Construction Association towards the Gold Seal Certification. The client must have a final mark of 75% to receive their certificate of completion.